Terms and Conditions

About Us

Uk Pet Centre is run by animal lovers and has had retail pet outlets since 1990. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at ukpetc@ukpetcentre.co.uk.

Making A Purchase

Making a purchase could not be easier. Just browse our Product catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "CheckOut" and you will be asked for a few details that we need to be able to satisfy the order.

RETURNS POLICY

Post the goods to us and we will credit you immediately or send your replacement items as soon as they are available. If an item was sent to you in error, we will reimburse all your delivery costs. If you have questions about a specific return, please send us an email. All Items must be returned in tact unopened.
If a product`s packaging has been opened we will not accept a return.

Shipping And Handling

• FREE LOCAL DELIVER
• Choose your post code in the shipping list.
• A minimum of £10.00 total must be spent to allow FREE Local delivery.
• If the total spend is not £10.00 then the amount of difference from spend to £10.00 will be charged for the delivery.
• All Shipping to UK Mainland other than the post codes stated will be calculated on weight.
• Royal Mail First class post charges will be applied up to 1 Kilo, Parcel Force charges thereafter.
• Royal Mail and Parcel Force charges are as at 3rd April 2000.

Delivery Schedule

We will normally send your order to you in 5 to 7 business days .

YOUR DELIVERY INSTRUCTIONS

If you have special instructions for Parcelforce (for example, to leave package with a neighbour), please be sure to fill in the "Special Delivery Instructions" box on your order form. Parcelforce cannot leave your package without a signature unless specified upon purchase. Parcelforce insures all packages up to £250 per package, at no charge to you. If you have any questions about delivery, please e-mail ukpetc@ukpetcentre.co.uk.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Orders can be made for the UK mainland ONLY. 17.5% VAT is included.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Our encryption system is accepted as banking and military standard.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. This does not affect your statutory rights as a consumer. UK Pet Centre does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions at any time. We do our best to correct errors and omissions as quickly as possible. UK Pet Centre does not accept any liability for any losses or claims arising from any inability to access the web site, any interruption in the conduct of any action or any failure to complete a transaction, infection by viruses or anything else that has contaminating or destructive properties. Under no circumstances is any information or advice posted on UK Pet Centre web site or distributed on behalf of UK Pet Centre to be substituted for medical advice or care of a licensed veterinary professional. This does not affect your statutory rights as a consumer. If you have questions about these terms and Conditions or want to contact us for any reason you may do so by emailing us at ukpetc@ukpetcentre.co.uk.

Reaching Us

If you need to reach us, please email us on ukpetc@ukpetcentre.co.uk, alternatively, you can call on 020-8566-6064 or write to us at 84 The Broadway Ruislip Road Greenford Middlesex UB6 9QA.

Privacy Policy

UK Pet Centres do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Remittance Terms

We accept Visa Mastercard Switch and most Debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.